1. How can I order?

To order online you need to follow some simple steps:

Choose the products you want to buy and add them to the shopping cart or shopping basket. You do this by simply clicking on the "Buy Now" or ‘Add This To My Cart’ buttons against each product.

When you click the "Buy Now" button, you enter the shopping cart - this is on a secure https:// type page. Here you can view or update the shopping cart. To add more products just click the "Continue Shopping" button and repeat the buy process.

Once you have decided on what you want to buy, click on the "Checkout" button and proceed with entering the billing and delivery information. Here you can also view the content of the shopping cart, including individual prices and totals.

Please fill in carefully all personal information required in the order form. A very important aspect is the e-mail address where you will receive all details about your order, together with future notifications and download information.

The next screen is for inputting card information. If your card is enrolled in the 3-D Secure system, you will be asked for the 3-D Secure password as well.

At the end of the order process, depending on the payment method you have chosen you have the possibility to print the invoice containing details about the transaction.

2.Can the delivery address be different from the billing address?

The delivery can be made to another location, different from the one stated in the billing address. After filling in your billing address, use the drop down Option: "Send the ordered products at the same address as the billing address entered above?"and select "No".

If you choose "No", you will be able to fill in a different delivery address in the next step.

3.What happens after I place my order?

After placing the order you will receive an immediate order confirmation via email together with any download links

4.How can I use a voucher code?

The coupons can be used in the billing information form and they will apply discounts only if the following conditions are met:

After entering the voucher code, if the above conditions were met, you will be able to see the actual discount in the next step of the order process.

5.How can I cancel an order?

To cancel an order made, please contact our Customer Support department at info@havefunfindingtheone.co.uk. Please provide the order number together with the reason for cancellation.

6.Will I have to pay a customs charge if I live outside the EU?

Yes, you may incur a customs charge if your order is delivered outside the EU. Unfortunately we cannot cover the costs of this as the charges vary from country to country.

1.What payment methods do you support?

We can offer the following payment methods:

2.What cards do you accept?

At this time we accept credit/debit cards such as: Visa, Visa Electron, MasterCard, Maestro, American Express and DinersClub.

3.How do I receive the invoice?

An invoice can be sent upon request by emailing us at info@havefunfindingtheone.co.uk. For each completed order a payment receipt will automatically be sent by email to the billing email address provided during ordering.

4. My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

Reasons for a rejection can be:

5. What is CVV2 or CVC2?

CVV2/CVC2 is a three digit security code, located on the back of your card. As displayed in the example bellow this code is a supplementary safety element for validating an authentic card during a transaction.

All MasterCard cards, debit or credit, have a CVC2 code since January 1st, 1997 while Visa cards have the CVV2 code since January 1st, 2001.

6. Are card details kept on our servers?

No! For cards issued under MasterCard, VISA and American Express, the card information is processed directly by the bank's systems, via 1shoppingcart servers, all transaction data flow being secured using the latest technology available.

For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

7. What currencies are acceptable?

The accepted billing currency is GBP. The credit/debit card currency is transparent during the ordering process and the exchange will be automatically done by your bank without additional costs

8. How can stop my subscription payments?

You can stop the payments by logging in to the members Inner Circle and clicking on ‘unsubscribe’. Your membership will cease immediately and no further payments will be taken.

1. How do I claim a refund?

We are proud to offer a 100% no hassle money back guarantee on all of our products and services. Your refund request must be made within the specified 30, 60 or 90 day money back guaranteed time frame, by sending us an email with your order number to: info@havefunfindingtheone.co.uk or by calling us on +44 (0) 1256 430089 with your details. We aim to issue all refunds within 7 business days.

If you are requesting a refund from a physical product purchased this must be returned in good re-saleable condition to:

9 Rothay Court, Riverdene, Basingstoke, Hampshire, RG21 4DD before a refund will be issued.

If the product is not re-saleable a 20% re-stocking charge applies for each product.

This does not apply to downloadable products.

1. How secure is the online transaction?

All transactions are made using a SSL connection. The data sent from your browser to 1shoppingcart servers is always encrypted. Additionally we do not store any credit card sensitive information.

2. Why do you ask for my personal information?

All information included in the order form is requested in order to prepare the invoice and to be able to send you all data regarding the order and delivery. For more details, please read our Security/Privacy policy.

3. Is my personal information safe?

Yes, the information provided by you will ONLY be used for making legal documents related to the transaction and for communicating with us directly.

You will also be subscribed to our mailing list where opt-out information is always provided.

We will never rent or sell your personal information to any third party.

4. What is an SSL connection?

SSL stands for Secure Sockets Layer, a protocol created for transmitting private documents via Internet. SSL uses a cryptographic system that employs two keys to encrypt data ? a public key known to everyone and a private or secret key known only to the recipient of the message. By convention, URLs that require an SSL connection start with https: instead of http:. SSL creates a secure connection between a client and a server, over which any amount of data can be sent securely.

1. How does the Inner Circle membership work?

Once you subscribe to the Inner Circle monthly membership you are eligible to receive all the current member benefits. Your account will be debited each month in advance from the date of joining and will continue to be debited each month on the same date unless you unsubscribe.

2. How can I log into the members area?

From the home page click on ‘Member Sign In’ , enter your username and password and you’ll be directed to the private members area

3. I’ve lost my username or password

No problem. Simply click on ‘I’ve forgotten my username’ or ‘I’ve forgotten my password’ and a new one will be sent to the email address you have registered with us.

4. Where can I access the phone in details?

You can access all the phone in details from the members secure page.

5. Where can I download the members calls?

These will be posted in the members area within 24 hours of each call and will also be sent to your email address as an mp3

6. How do I unsubscribe/cancel my membership?

Should you wish to cancel your membership at anytime simply log into the members area, click on ‘unsubscribe’ and follow the instructions. Your access to the membership will cease immediately and the next due date for payment will be cancelled. Any remaining monies for the month in which you are cancelling will not be eligible for a refund.